Warranty

Last updated: May 20, 2026

Warranty Policy

Coolinbo provides limited after-sales support for eligible products purchased through official channels. Warranty support generally applies to manufacturing defects identified under normal intended use during the applicable coverage period.

1. What is generally covered

Manufacturing defects in materials or workmanship.
Functional failures not caused by misuse, unauthorized modification, or accidental damage.
Issues confirmed by our support team after reviewing the order details and product condition.

2. What is generally not covered

Damage caused by misuse, abuse, improper storage, or external accidents.
Normal wear, cosmetic change, or aging that does not affect core product function.
Products altered, repaired, or disassembled without authorization.
Issues caused by use outside the instructions, specifications, or intended use scenario.

3. How to request support

Please contact our team with your order number, product information, a description of the issue, and clear photos or video where available. Depending on the case, we may offer troubleshooting guidance, replacement parts, repair direction, or another reasonable resolution.

4. Final review

All warranty-related requests are reviewed based on the order record, product condition, and information provided to us. Coverage decisions may vary depending on the facts of each case and any applicable local legal requirements.

5. Contact